Traeger Warranty Explained: Everything You Need to Know

Overview

Traeger Pellet Grills LLC offers a variety of warranties for their products, which vary depending on the model and manufacturing date. These warranties cover defects in materials and workmanship under normal use and maintenance. This article provides an in-depth analysis of Traeger's service and warranty policies to help customers understand their rights and the process for making claims.

Warranty Details

1. 3-Year Warranty (Pre-October 2021 Models):

   • Applies to all grills manufactured before October 2021.
   • Covers defects in materials and workmanship for three years from the date of purchase.
   • Replacement parts provided for defective components; labor and freight charges not included.
   • Warranty is void if the grill is not assembled or used according to instructions, or if it is resold, used commercially, or with incompatible parts or fuels.

2. 7-Year Limited Warranty (Post-October 2021 Non-Connected Grills):

   • Applies to AC-powered, non-connected grills manufactured after October 2021.
   • Covers specific components under normal use and proper maintenance.
   • Excludes damage from grease fires, UV exposure, normal wear and tear, and warping.
   • Requires proof of purchase from an authorized seller.

3. 7-Year Limited Warranty (D2 WiFIRE Grills):

   • Applies to D2 WiFIRE models manufactured after October 2021.
   • Similar coverage as non-connected grills but includes connected digital data inspection.
   • Excludes similar damages and requires proof of purchase from an authorized seller.

4. 10-Year Limited Warranty (Timberline and Ironwood Models):

   • Covers models with touch screen displays.
   • Includes replacement of defective parts, with exclusions for grease fires, UV exposure, normal wear and tear, and warping.
   • Requires adherence to operating instructions and proof of purchase from an authorized seller.

5. 5-Year Limited Warranty (Flat Top Grills):

   • Applies to Flat Top Grill models.
   • Covers defective parts with exclusions similar to other models.
   • Proof of purchase from an authorized seller is required.

6. Accessories Warranty:

   • Covers accessories for the period and under the conditions listed at the time of purchase.
   • Includes replacement of defective accessories with similar exclusions and requirements for proof of purchase.

Important Considerations

• Warranties are void if the product is not used according to Traeger’s instructions, resold, modified, or used with incompatible components.
• Proof of purchase from an authorized seller is mandatory for warranty claims.
• Traeger does not cover labor charges for replacing parts or freight charges.
• Customers are responsible for shipping items for warranty claims and tracking shipments.
• Traeger’s warranty policies vary by region, and international customers should contact local distributors.

Customer Service

• For assistance, customers can contact Traeger’s customer service via phone, email, or mail.
• Warranty claims require reasonable evidence of the issue, which may include photos, video chats, or phone conversations.
• Traeger’s customer service can guide the assembly, installation, and parts replacement processes.

Conclusion

Traeger offers comprehensive warranty coverage for its products, ensuring customer satisfaction and product reliability. Understanding the specific terms and conditions of these warranties can help customers make informed decisions and ensure they receive the support they need.